The Materials of Service Design
If Design is about forming materials, then what are the materials of Service Design? This book explores this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be. Claire has co-written a chapter with Simon Clatworthy on popular culture as a service design material. Authors: Johan Blomkvist, Simon Clatworthy and Stefan Holmlid.
With insights from expert practitioners in the field, chapters examine a vast library of materials, including social structures, touch-points, thinking, culture, time, organisations, conversations, data, human bodies and more.
